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Privacy Policy

Last updated: 26 June 2025

1. Introduction

ThriftLDN ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile application, and related services (collectively, "the Service").

We operate in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Scope

This policy applies to all users of ThriftLDN, regardless of how you access our Service (web, app, or other means).

3. Personal Information We Collect

We may collect and process the following types of personal information:

  • Account Information: Name, email address, phone number, postcode, and other details you provide when registering or updating your profile.
  • Location Data: We may collect your location (e.g., via postcode or device location) to verify you are within Greater London and to provide location-based features.
  • Listings & Content: Information you provide when creating listings, messages, or other content.
  • Device & Usage Data: Device identifiers, IP address, browser type, operating system, app version, and usage statistics.
  • Cookies & Similar Technologies: We use cookies and similar technologies for analytics, authentication, and improving your experience.
  • Communications: Records of your communications with us (e.g., support requests, feedback).

4. How We Use Your Information

We use your personal information to:

  • Provide, operate, and improve the Service.
  • Verify your eligibility (e.g., Greater London residency).
  • Facilitate buying, selling, and messaging between users.
  • Personalize your experience and show relevant listings.
  • Communicate with you (e.g., notifications, support, marketing if you opt in).
  • Prevent fraud, abuse, and ensure safety.
  • Comply with legal obligations.

5. Legal Basis for Processing

We process your personal information on the following bases:

  • To perform our contract with you (provide the Service).
  • With your consent (e.g., marketing, location access).
  • To comply with legal obligations.
  • For our legitimate interests (e.g., improving the Service, preventing fraud).

6. How We Share Your Information

We may share your information with:

  • Other Users: When you interact (e.g., buy, sell, message), relevant information (e.g., name, contact details) may be shared.
  • Service Providers: Companies that help us operate the Service (e.g., cloud hosting, analytics, payment processors, SMS/email providers).
  • Legal & Regulatory Authorities: If required by law, regulation, or to protect rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

We do not sell your personal information to third parties.

7. International Data Transfers

Your data is primarily stored and processed in the UK. If we use service providers outside the UK/EEA (e.g., US-based cloud providers), we ensure appropriate safeguards (such as standard contractual clauses) are in place.

8. Data Retention

We retain your personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, your data will be securely deleted.

9. Cookies & Similar Technologies

We use cookies and similar technologies to:

  • Authenticate users
  • Remember preferences
  • Analyze usage and improve the Service

You can control cookies through your browser or device settings.

10. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your data ("right to be forgotten")
  • Object to or restrict processing of your data
  • Withdraw consent at any time (where processing is based on consent)
  • Data portability (receive your data in a structured format)

To exercise your rights, contact us at support@thriftldn.com.

11. Children's Privacy

ThriftLDN is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Security

We use technical and organizational measures to protect your data, including encryption, access controls, and secure servers. However, no system is 100% secure.

13. Your Responsibilities

If you receive another user's personal information (e.g., for a transaction), you must use it only for that transaction and not for marketing or any other purpose.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes and update the "Last updated" date.

15. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at:

support@thriftldn.com

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).